Returns & Refunds

Last updated: January 9, 2026

At Соливекса, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return policy below.

Return Eligibility

• Return requests must be submitted within 30 days of receiving your order.
• Items must be unused, in original condition, and returned with original packaging.
• Proof of purchase (order number) is required.

Non-Returnable Items

• Final sale or clearance items
• Gift cards
• Items damaged due to misuse or normal wear

How to Request a Return

1. Email us at support@solivexa.com
2. Include your order number and reason for return
3. Our team will reply with return instructions

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect due to our error. We recommend using a trackable shipping method.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos. We will resolve the issue as quickly as possible.

Contact

Email: support@solivexa.com
Brand: Соливекса